Thank you for sharing your detailed feedback, and I'm truly sorry to hear about the challenges you faced during setup. We understand that eSIM installation can feel complex, especially in a new country with limited WiFi. For future installations, we always recommend setting up eSIMs while still in your home country to reduce any connectivity concerns.
To help you with checking your data balance, please follow the link below for a step-by-step guide. This guide should make it easier to monitor your data usage as you continue to enjoy your travels in New Zealand.- https://faq.keepgo.com/kb/keepgo-esim/how-can-i-find-out-how-much-data-i-have-used
If you continue to have trouble or need additional help, please reach out again at support@keepgo.com we’re here to support you every step of the way. Thank you for your patience, and we hope you have a fantastic journey across the North and South islands!
Safe travels,